Billing Cycles and Invoices

This article explains how billing cycles work, how invoices are generated, and where to view and manage invoices in your client account.

Before continuing, review Accessing Your Client Area to ensure you can sign in successfully.

What Is a Billing Cycle?

A billing cycle defines how often a service is billed. Each hosting service has its own billing cycle, which is selected at the time of purchase.

Common billing cycles include:

• Monthly

• Quarterly

• Annually

The billing cycle determines when invoices are generated and when payment is due.

How Invoices Are Generated

Invoices are created automatically before a service renews. Each invoice is tied to a specific service.

An invoice includes:

• The service being billed

• The billing period covered

• The amount due

• The due date

If you have multiple services, you may receive multiple invoices with different due dates.

For help identifying which service an invoice belongs to, see Understanding Your Hosting Services.

Where to View Your Invoices

To view your invoices:

1. Log in to the Client Area

2. Select Billing from the main menu

3. Click Invoices

From this page, you can:

• View unpaid, paid, and cancelled invoices

• Open invoice details

• Download or print invoices

• Make payments

Invoice Statuses Explained

Invoices may show one of the following statuses:

• Unpaid – Payment has not been received

• Paid – Payment completed successfully

• Cancelled – Invoice is no longer valid

• Refunded – Payment was returned

Only unpaid invoices require action.

What Happens If an Invoice Is Not Paid

If an invoice remains unpaid past the due date:

• Reminder notices may be sent

• The related service may be suspended

• Access to the service may be restricted

Paying the invoice will automatically restore the service in most cases.

Common Problems & Fixes

• If an invoice looks incorrect, open it and verify the service and billing period.

• If payment fails, try a different payment method or confirm billing details.

• If a service is suspended, pay the overdue invoice to restore access.

• If you can’t find an invoice, check both unpaid and paid invoice lists.

Still need help?

If you’re unable to resolve the issue using this guide, contact our support team at support@hyperscale-hosting.com and include as much detail as possible so we can assist you quickly.