Payments and Auto-Renewals

This article explains how payments work, how auto-renewals are handled, and how to manage payment methods for your services.

Before continuing, review How to Access Your Client Area to ensure you can sign in successfully.

How Payments Work

Payments are tied directly to invoices. When an invoice is generated, payment can be made manually or automatically, depending on your account settings.

Payments may be made using the payment methods available in your client account. Each successful payment is applied to the corresponding invoice.

What Auto-Renewal Means

Auto-renewal allows services to renew automatically before they expire. When auto-renewal is enabled:

• An invoice is generated before the renewal date
• The saved payment method is charged automatically
• The service continues without interruption

Auto-renewal helps prevent accidental service suspension due to missed payments.

Managing Payment Methods

To manage your payment methods:

1. Log in to the Client Area
2. Select Billing from the main menu
3. Click Payment Methods or Manage Payment Methods
4. Add, update, or remove payment information

If multiple payment methods are available, you can usually set a default method for automatic charges.

Enabling or Disabling Auto-Renewal

Auto-renewal settings may be controlled globally or per service, depending on your account configuration.

To review renewal behavior:

1. Open Billing in the Client Area
2. Review invoice and payment method settings
3. Check individual services for renewal-related options

Disabling auto-renewal means invoices must be paid manually before the due date.

What Happens If a Payment Fails

If an automatic payment fails:

• The invoice remains unpaid
• Payment reminders may be sent
• The service may be suspended after the due date

Updating your payment method and paying the invoice manually will usually restore service quickly.

Common Problems & Fixes

• If an automatic payment fails, update your payment method and retry payment manually.
• If a service was suspended, pay the overdue invoice to trigger reactivation.
• If the wrong card was charged, check which payment method is set as default.
• If auto-renewal didn’t occur, confirm a valid payment method was on file before the invoice due date.
• If you’re unsure which service is renewing, review Understanding Your Hosting Services to identify the correct service and its details.

Still need help?

If you’re unable to resolve the issue using this guide, contact our support team at support@hyperscale-hosting.com and include as much detail as possible so we can assist you quickly.