Refunds and Service Policies

This article explains how refunds are handled, what services are eligible for refunds, and the general policies that apply to hosting services.

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Understanding Refund Policies

Refund eligibility depends on the type of service purchased, how long the service has been active, and the reason for the request. Not all services are eligible for refunds.

Refund policies are designed to balance flexibility for customers with the costs involved in provisioning and maintaining services.

Services Commonly Eligible for Refunds

In some cases, refunds may be available for:

• New hosting services within an initial trial or guarantee period
• Duplicate or accidental charges
• Billing errors confirmed by support

Eligibility is evaluated on a case-by-case basis.

Services Typically Not Eligible for Refunds

• Domain registrations or transfers
• SSL certificates
• Setup fees or one-time charges
• Services cancelled after the billing period has started

These services involve non-recoverable costs and are usually excluded from refund consideration.

How to Request a Refund

All refund requests must be submitted through a support ticket.

When submitting a refund request, include:

• The invoice number or service name
• The reason for the refund request
• Any relevant billing or service details

Requests without sufficient detail may take longer to review.

What Happens After a Refund Is Approved

If a refund is approved:

• The payment will be returned to the original payment method when possible
• Processing times vary depending on the payment provider
• The related service may be cancelled or adjusted

Refunds do not reverse usage that has already occurred.

Service Policy Notes

• Refunds are not guaranteed and are subject to review
• Abuse of refund requests may result in account restrictions
• Policy terms may change without prior notice

Customers are responsible for reviewing service terms before purchasing.

Common Problems & Fixes

• If a refund was denied, review the service type and billing period.
• If a refund is pending, allow time for payment processor handling.
• If you were charged unexpectedly, verify invoice details before requesting a refund.
• If a service was cancelled after a refund, confirm whether cancellation was required as part of the refund.

Still need help?

If you’re unable to resolve the issue using this guide, contact our support team at support@hyperscale-hosting.com and include as much detail as possible so we can assist you quickly.